What requirements do I need to join?
If you are a current rideshare driver you will pass the minimum requirements to be eligible to become a Fido member.
Do I need a good credit rating?
We will need to look into your credit history and perform the appropriate credit checks to determine whether you will be a suitable applicant. This is not only in our interest but in yours as well.
What kind of documents do I require?
We will require a copy of your valid driver’s licence (with the current address) plus either your passport, birth certificate or citizenship certificate.
At Fido we offer flexibility for our driver partners. You can choose whether you want unlimited kilometres so the only extra costs you need to allow for is fuel, traffic offences, tolls and any repairs or damage not covered by insurance or warranty. OR you can save $15 on your rental amount and go for our vehicles that have a 1,500km weekly allowance. If you exceed those kilometres, we will bill you 7.5 cents per kilometre over the allowance.
Are there any additional charges when the vehicle is returned?
Your Fido vehicle will need to be returned in exactly the same condition it was when picked up. This includes the same fuel level the vehicle had on departure and a thorough clean and vacuum. If this is not done, you will be asked to clean it, or we will need to charge you a fee for those extra costs.
What happens if I am involved in a car accident?
First of all, make sure you and any occupants are safe. Call an ambulance immediately if you are concerned for someone. Once everyone is safe and secure, call your roadside assistance phone number on the windscreen if required. If the car is driveable bring it into us at Fido when we are open, and we can advise you what to do next. If the car has been towed, as it isn’t drivable, let us know immediately and we will organise a replacement vehicle within one working day.
Do you have proper insurance?
Yes, to be an official Uber Vehicle Solutions Partner you must have the appropriate Rideshare rental insurance. This is like having your own comprehensive insurance on the car however the cost is included in the rental amount.
Who is responsible for the damage?
As per any insurance policy the driver is responsible for any damage on the vehicle. We have a standard damage waiver of $2000 however we have several other options to decrease this amount by paying a little more on your weekly rental figure.
What is the minimum vehicle hire?
We understand that life can be funny, and things can change personally and professionally fast. Here at Fido we have the shortest minimum vehicle hire with a Seven (7) day minimum term and seven (7) day handback notice period of return.
Can I drive my car for personal use?
Of course, however we do have a maximum distance of 150 kilometres from the Perth CBD unless approved in writing by Fido management.
What if I want to leave town for a week or more?
No problem! As long as you give us at least 1 weeks notice, you can drop off your vehicle and pick up your new one when you get back saving you weekly rental charges while you were enjoying your time away.
What if I don't bring my vehicle in when asked?
We give our customers plenty of time to be able to organise their day so they can come in and pick up their new car. If for some reason you can’t make it, we will organise a time that is suitable for you. If the notified driver doesn’t turn up without given prior notice, then there will be a daily charge of $75 deducted.
