First of all, make sure you and any occupants are safe. Call an ambulance immediately if you are concerned for someone. Once everyone is safe and secure, call your roadside assistance phone number on the windscreen if required. If the car is driveable bring it into us at Fido when we are open, and we can advise you what to do next. If the car has been towed, as it isn’t drivable, let us know immediately and we will organise a replacement vehicle within one working day.

Yes, to be an official Uber Vehicle Solutions Partner you must have the appropriate Rideshare rental insurance. This is like having your own comprehensive insurance on the car however the cost is included in the rental amount.

As per any insurance policy the driver is responsible for any damage on the vehicle. We have a set damage waiver however we have several other options to decrease this amount by paying a little more on your weekly figure.

We understand that life can be funny, and things can change personally and professionally fast. Here at Fido we have the shortest minimum vehicle hire with a Seven (7) day minimum term and seven (7) day handback notice period of return.